Warranty Claim
Warranty Claim
Here are the steps you need to take for a warranty claim
- Send some proof (video and photos of the bad light), if it is deinstalled, take picture of the silk label to show the model # to confirm it is our light.
- Send PI # or PO # the bad light belongs to
- Describe the problem in details(e.g. go out completely or blinking ), its working conditions (ambient temperature, input voltage, two phase or three phase )
- Our engineer would examine the issue and offer a resolution in 1-2 business days.
- After confirm it is our product quality, we will send a part/component or new light replacement accordingly.